Last updated: Sep 28, 2024
This Privacy Policy applies to Dilemaa services (the “Platform”), which include Dilemaa apps, websites, software, and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by Dilemaa LLC ("Dilemaa", "we", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users within our Platform.
What Information We Collect
We may collect information from and about you, including information that you provide, information from other sources, and automatically collected information.
Information You Provide
When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:
- Account and profile information, such as name, age, username, password, language, email, and profile image.
- User-generated content, including comments, photographs, videos, text, and hashtags, that you choose to create with or upload to the Platform (“User Content”) and the associated metadata, such as when, where, and by whom the content was created. Even if you are not a user, information about you may appear in User Content created or published by users on the Platform. When you create User Content, we may upload or import it to the Platform before you save or post the User Content (also known as pre-uploading), for example, in order to recommend audio options, generate captions, and provide other personalized recommendations.
- Information, including text, images, and videos, found in your device’s clipboard, with your permission. For example, if you choose to initiate information sharing with a third-party platform, or choose to paste content from the clipboard onto the Platform, we access this information stored in your clipboard in order to fulfill your request.
- Information in correspondence you send to us, including when you contact us for support.
- Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests such as your gender, age, likeness, and preferences.
Information From Other Sources
We may receive the information described in this Privacy Policy from other sources, such as:
- If you choose to sign-up or log-in to the Platform using a third-party service such as Apple or Google, we may collect information from the service–for example, your public profile information (such as nickname), email, and contact list.
- We may receive information about you from others, including where you are included or mentioned in User Content, in a complaint, appeal, request or feedback submitted to us, or if your contact information is provided to us.
- We may also collect or receive information about you from organizations, businesses, people, and others, including, for example, publicly available sources, government authorities, professional organizations, and charity groups.
Automatically Collected Information
We automatically collect certain information from you when you use the Platform.
- Usage Information. We collect information regarding your use of the Platform and any other User Content that you generate through or upload to our Platform.
- Device Information. We collect certain information about the device you use to access the Platform, model of your device, the device system, app and file names and types. We automatically assign you a user ID. Where you log-in from multiple devices, we will be able to use information such as your user ID to identify your activity across devices. We may also associate you with information collected from devices other than those you use to log-in to the Platform.
- Image and Audio Information. We may collect information about the videos, images and audio that are a part of your User Content, such as identifying the objects and scenery that appear and the text of the words spoken in your User Content.
- Metadata. When you upload or create User Content, you automatically upload certain metadata that is connected to the User Content. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer. For example, in connection with your User Content the metadata can describe how, when, where, and by whom the piece of User Content was created, collected, or modified and how that content is formatted. It also includes information, such as your account name, that enables other users to trace back the User Content to your user account.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your interaction with the Platform:
- Purpose of Cookies: To remember your preferences, understand your interactions, and provide personalized content.
- Managing Cookies: You can manage cookies through your browser settings. Disabling cookies may affect Platform functionality.
How We Use Your Information
As explained below, we use your information to improve, support and administer the Platform to allow you to use its functionalities:
- Provide and Personalize Services: Support social functions, suggest accounts, and enable sharing and interaction with User Content.
- Advertising and Marketing: Use User Content for our advertising and marketing campaigns to promote the Platform.
- Understand and Improve: Analyze how you use the Platform to improve our services across devices.
- Infer Preferences: Deduce additional information about you, such as age and interests, to personalize your experience.
- Safety and Security: Detect abuse, fraud, and illegal activities on the Platform.
- Communications: Notify you about changes to our services and respond to your inquiries.
- Enforce Policies: Uphold our Terms of Service, Community Guidelines, and other policies.
- Technology Improvement: Train and enhance our technology, including machine learning models and algorithms.
- Legal Compliance: Comply with legal obligations and protect legal rights.
- Consent-Based Purposes: Any other purposes disclosed to you at the time of data collection or with your consent.
Detailed Purposes for Data Use
We are committed to transparency regarding why we need certain information:
- Account Creation: To set up and manage your account.
- Content Sharing: To allow you to upload and share User Content.
- Customer Support: To assist you when you contact us.
- Research and Development: To conduct surveys and research for improving our services.
- Personalization: To tailor content and recommendations to your preferences.
User Rights Under Applicable Laws
GDPR Compliance (EU Residents)
You have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Limit the processing of your data.
- Data Portability: Receive your data in a structured format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, contact us at info@dilemaa.com.
CCPA Compliance (California Residents)
You have the following rights regarding your personal information:
- Right to Know: Request disclosure of personal information we collect, use, and share.
- Right to Delete: Request deletion of personal information, subject to certain exceptions.
- Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information).
- Right to Non-Discrimination: Not be discriminated against for exercising your rights.
To exercise these rights, contact us at info@dilemaa.com.
Profiling: We do not engage in profiling which results in legal or similarly significant effects, as defined under applicable law.
How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us in operating the Platform, such as hosting, analytics, payment processing, customer support, and marketing services. These providers are contractually obligated to protect your information.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.
- Legal Reasons: We may disclose your information to comply with legal obligations, respond to legal requests, enforce our policies, or protect the rights, property, or safety of our users and the public. We may also share any of the information we collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law.
Data Security Measures
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: Data encryption during transmission and storage.
- Secure Servers: Use of secure servers and firewalls.
Please note that no method of transmission over the internet or electronic storage is entirely secure.
Age Restrictions
The Platform is not intended for users under the age of 13. If we become aware that personal information has been collected from a child under 13, we will delete this information and terminate the child's account. If you believe there is a user who is below the age of 13, please contact us at info@dilemaa.com.
Deletion of Your Account and Data
If you wish to delete your account, you can fill out the form (https://dilemaa.com/delete-account) to request to delete the account and we will send an email to verify you and fulfill the request, but note that we may retain certain information as required by law, for legitimate business purposes or for the safety of Dilemaa (including its users) and others. We may also retain cached or archived copies of information about you for a certain period of time.
Privacy Policy Updates
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.
Affirmative Consent
By using the Platform, you consent to the collection and use of your information as outlined in this Privacy Policy.
Contact Information
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact our Privacy Officer: